Most aftermarket work in water and wastewater is transactional. Something breaks. You make a call. A repair gets scheduled. A JMS Service Partnership runs on a different model: scheduled site reviews, tracked equipment condition, and a maintenance plan that gets coordinated with our engineering team year-round. The goal is to take the emergency calls off your calendar before they happen.
A partnership is a working relationship, not a warranty product. It's built around regular check-ins on your equipment and a shared record of how it's holding up over time.
How it works
Three things go into every Service Partnership. The first builds on a scheduled maintenance baseline.
Scheduled site reviews. Annual or semi-annual on-site inspections of your JMS equipment by Aftermarket engineers who reference the original design records for your specific system. Each visit produces a written condition report with findings, measurements, and ranked recommendations.
Lifecycle tracking. Year-over-year documentation of equipment condition so you can track wear trends, validate the maintenance choices you've made, and forecast component replacements with real data behind the number.
Priority parts and service. Preferred lead times on OEM parts and priority scheduling for planned maintenance and rehab work. When you plan ahead, we plan with you.
Service levels
Three tiers, picked to match what your facility actually needs.
| Annual Review | Managed Service | Full Partnership | |
|---|---|---|---|
| Site inspections | 1x per year | 2x per year | Quarterly |
| Condition reports | Written summary | Detailed with photos | Detailed + trending |
| Lifecycle tracking | Basic | Year-over-year | Predictive forecasting |
| Parts lead time | Standard | Priority | Priority + stocking |
| Budget planning | Recommendations | 5-year forecast | Integrated planning |
| Emergency response | Standard queue | 48-hour priority | 24-hour priority |
Who it's for
Service Partnerships work best at facilities running JMS-engineered equipment that want to get off the reactive cycle. They especially help:
- Municipal plants managing aging infrastructure on tight budgets
- Industrial facilities where equipment uptime affects production directly
- Operations teams that need documented condition data to back up capital funding requests
- Plants running multiple JMS systems across different process areas
How the relationship runs
A partnership is a service agreement, renewed based on what it's actually delivering. There's no long-term lock-in. If the inspections and reports aren't helping you make better calls on your equipment, you walk away.
JMS Aftermarket engineers work alongside your operations team, not on top of them. Your team still owns the day-to-day. Our job is to bring OEM-level insight to the maintenance decisions you're already making.
Getting started
Every Service Partnership starts with a baseline site assessment. The first visit establishes where your equipment is today, flags immediate priorities, and gives us the foundation for tracking condition year over year. From there, you pick the service level that fits.
Want to see what a partnership would look like?
A JMS site assessment is the starting point. Hands-on read of your installed equipment and a plan you can take to the budget meeting.
Request a Site Assessment →